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There's
little doubt that buying a Maruti gives you the most peace of mind.
The wide dealer network, service (it ranked first in J.D Power) and
the easy and low cost of maintenance is the biggest plus. Cars like
the Zen hold their resale values extremely well. Hyundai has also
made a name for itself by providing a superlative ownership experience.
Santro owners are by and large a happy lot which is why it's difficult
to find second-hand ones. This, along with the fact that the Santro's
price has never been slashed, has given it a high resale value. Daewoo
has been wooing customers with extended warranties but remember Daewoo's
troubles have meant that the Matiz's residual value plummets the minute
it is driven out of the showroom. Worries about reliability problems
with the Indica should be a thing of the past and with a better product
on their hands, dealers are expected to improve as well. For Fiat
their dealer body is the biggest handicap and the company has to work
hard to shed its reputation for dismal customer satisfaction. But
again, whilst the Uno was plagued with niggling problems and defects
that irritated owners. The all-new Palio is Fiat's chance for a new
beginning in the relations with its customers. Also remember everybody
today offers sops on power steering versions, so don't miss out. |