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| Subject: Needed help regarding my burnt FIAT palio Diesel
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| From: RAM VINOD on Monday, October 25, 2004
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| Message: | Hi,
I have brought a new FIAT palio Diesel (ELX model) on
May 31, 2004 from Sundaram Motors, Bangalore
authorised FIAT showroom. I had done around 3000 KMs
by Aug 3, 2004. All of a sudden on Aug 4, 2004 my car
caught fire early in the morning around 6 am while it
was parked in my parking area. I had parked the car
previous night in the parking area and engine was
turned off properly. In the morning I observed huge
smoke and fire coming from engine bay. I could able to
put off the fire after struggling for half an hour and
by that time the whole engine bay has been burnt. I
registered a complaint with local police and then got
in touch with Sundaram Motors. I took the vehicle to
their reapir shop. Service manager from Sundaram,
works manager from Sundaram along with two service
engineers from FIAT have come to the garage and
inspected the vehicle and spoke to me. They said it is
highly difficult to find out the reason for this fire
as the whole engine is burnt. I argued with them that
how a new two months old could burn like this that too
a diesel vehicle. They said it could be becasue of a
short circuit. I asked them to replace the car with a
new one. They convinced me saying that the passenger
bay of the car is intact and whole of engine bay could
be repainted and repaired with new parts. They
convinced me to claim the insurance and they clearly
promised me that any amount that insurance does not
pay will be given by FIAT company in order to reduce
my financial loss. In good faith and assurance made by
them I dropped other ideas and went ahead with
insurance claim for repair. They took 2.5 months to
repair the whole thing and in meanwhile I called many
a times sundaram service manager to check the status
and about the amount that company will bear. I was
getting reply saying that let car be ready and the
difference amount will be taken care. Accordingly I
kept quiet. For past 4 days I was following up with
sundaram for delivery of car, Yesterday car was ready
for delivery. I spoke to Sundaram manager and FIAT
service engineer about the difference amount and I got
to know that the company has rejeceted the request and
I was told that I should bear cost from my hand, which
left me shattered and disappointed. The difference
amount comes to around Rs60000 to Rs70000, which I
cannot bear. I felt it is a pure cheating done by
Sundaram and FIAT service engineers. I should have
been informed this in the beginning itself so that I
could have changed my decision and gone ahead with a
legal process. I lost 2.5 momnths of valuable time and
above this now I have to bear financial loss with out
any fault of mine. I did not take the delivery of the
car.
Please suggest me what is the best way in this
situation to proceed. I am totally disgusted and
shattered after going through all this.
Please let me know if any one of you have come across this kind of a situation.
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| Reply 1 | This is shocking to say the least...a car burning. Just walk over to the nearest consumer court and let the judicial process take its own course. This is horrible. And yes I do hope you have the police report and few photographs to help your case.
Surely FIAT can do better than this.
rgds |
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| By: RAJAN on Tuesday, October 26, 2004 |
| Reply 2 | | Yes, you should go to a consumer court. Lesson learned for rest of us: Take every commitment in writing and do not believe oral assurances. |
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| By: NAVEEN on Tuesday, October 26, 2004 |
| Reply 3 | This is scary. Yes, you must take legal action and nothing short of this. It also shows how these careless companies take the gullible public for a ride. Please collect as much evidence as possible since I know fighting in the consumer court is also not that easy. Also, consult a lawyer if you could put up a public litigation - since this kind of thing is a public hazard. Please do let us know what happened..
Regards. |
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| By: CAR GUY on Tuesday, October 26, 2004 |
| Reply 4 | | You should have engaged the insurance who would have done a comprehensive investigation and assessment |
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| By: AJIT MATTHEW on Tuesday, October 26, 2004 |
| Reply 5 | | I suggest u send a letter to autocar helpline who will surely help u out with the problem |
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| By: ducati 916 on Tuesday, October 26, 2004 |
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