On getting your car 'Serviced'

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On getting your car ‘Serviced’ – Part-I

Works

normally not included in Standard Paid Services

1) Brake System Oil Replacement.

2) Brake Pads/Shoes/Wheel Cylinders’ replacement.

3) Hand Brake/Clutch/Accelerator cable replacement.

4) Alternator/Starter Motor Repairs/Replacements.

5) Carburettor Spray Cleaning/ Overhaul.

6) Wheel Alignment/Balancing.

7) Cooling System Hose(s) Replacement.

8) Engine/Gearbox/Cooling System Flushing.

9) Body Parts Replacements, other than adjustments.

10) A/C Gas Top-up/Vacuum/re-fill/Service, Heater System Service.

11) Shock Absorbers/Wheel Bearings Replacement.

12) Exhaust System Repairs/Replacements.

13) Steering System Parts Replacements.

14) Water pump/A-C Belt Replacement.

15) Oil Pressure Switch Replacement.

16) Radiator Fan Thermo-Switch replacement.

17) Fuel Tank Cleaning.

18) PUC Certificate.

19) Engine/Gearbox Oil Seals Replace.

20) Timing Belt/Bearing Replace.

21) Any other works not specifically listed herein. For Individual Item Labour Rates, one must enquire before hand at the Garage Reception.

Recommended Procedure for Executing a ‘Paid Service’

Reputed Garages/ OEM Authorised Service Centres are trained and directed to proceed as follows :

Job Card to Record Full Details

(I) To open the Job Card ensuring that full name/address/phone # of the Customer/Vehicle details are filled-in. Latter to include, Year of manufacture, Make, Chassis #, Engine#. This is important from Legal liability angle on the Garage in respect of Vehicles that may have been reported to be stolen.

(II) Take down carefully the ‘Demanded Repairs’. Assuming the vehicle has come for a 5000/10000 km Service, with respect to its Odometer reading, take the help from our ‘Works order Supplement’ to inform the Customer what additional works are recommended as per established practice/Manufacturer’s Recommendations. Record his consent accordingly.

Author: S.K.Gupta

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